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Evy Verhoeven

Beigetreten 24. März 2022

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Letzte Aktivität 27. Mai 2024

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Community-Kommentar Feedback - Ticketing system (Support)

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

Kommentar anzeigen · Gepostet 27. Mai 2024 · Evy Verhoeven

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Community-Kommentar Feedback - Ticketing system (Support)

Dear @...,

Could you please provide us with an update on this request?

Thank you in advance.

 

 

Kommentar anzeigen · Gepostet 23. Aug. 2022 · Evy Verhoeven

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KommentarTicket management

Hi Zendesk team,

I have a question related to suspended tickets and hope you could help me.

Currently we are receiving all tickets 'coming from a support address' as suspended tickets but also duplicated as a regular ticket. I saw in your article it was because it's causing an email loop?

However, our different department are creating tickets with the support address in Zendesk for a couple of months already and all went okay (no suspended tickets) until two weeks ago. The support addresses are all added on the white list in Zendesk.

Could you tell us what is the exact cause and how to fix this?

Thank you in advance.

Evy

 

 

 

Kommentar anzeigen · Gepostet 24. März 2022 · Evy Verhoeven

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