Dmitry Sokolov

Hello, Zendesk team!

Trust, following actions require to have BCC function:
1) mass emailing among the customers if there is required notification about the same solution
2) add specialist from the other department to follow the email if this specialist doesn't use Zendesk personally
3) add management as BCC in order not to disclose personal email of employee to the user

This thread is active for a long time, please take a review over this function update if possible once more.