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HS hat einen Kommentar hinterlassen
Can someone from Zendesk please explain why conditions can't be applied to multi-select fields? I want to be able to surface an additional field only when an agent checks a specific checkbox in a m...
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HS hat einen Kommentar hinterlassen
If a call was missed, how does that factor in here? Do missed calls get included in this recipe, or only calls that were actually answered?
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HS hat einen Kommentar hinterlassen
How do SLAs work on Talk tickets? We need to apply SLAs to our phone calls to make sure we're meeting our contractual obligations, measured in seconds (not hours or minutes). Is this possible?
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HS hat einen Kommentar hinterlassen
I want a copy of the standard Zendesk Support dashboard, but with each tab limited to a specific Brand. This is to share with an external vendor who only supports one of our brands. I want them to ...
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HS hat einen Kommentar hinterlassen
Why is ZD ignoring requests for this feature?? It is such basic functionality for any business/support phone line and does not make sense to have to use an external number workaround. Customers are...
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HS hat einen Kommentar hinterlassen
Is there an article with best practices for setting up Talk SLAs? We've committed to our partners that 70% of phone calls received during business hours will be answered within 20 seconds. How to w...