Avatar

Heather Shetrawski

  • Gesamtaktivitäten
    8
  • Letzte Aktivität
  • Mitglied seit
  • Folge ich
    0 Benutzer
  • Gefolgt von
    0 Benutzer
  • Stimmen
    0
  • Abonnements
    4

Aktivitätsübersicht

Neueste Aktivität von Heather Shetrawski
  • Avatar

    Heather Shetrawski hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Measuring success
    4. Defining SLA policies

    How do SLAs work on Talk tickets? We need to apply SLAs to our phone calls to make sure we're meeting our contractual obligations, measured in seconds (not hours or minutes). Is this possible? 

  • Avatar

    Heather Shetrawski hat einen Kommentar hinterlassen

    1. Explore
    2. ...
    3. Creating dashboards
    4. Cloning dashboards

    I want a copy of the standard Zendesk Support dashboard, but with each tab limited to a specific Brand. This is to share with an external vendor who only supports one of our brands. I want them to ...

  • Avatar

    Heather Shetrawski hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Voice (Talk)
    3. Caller ID on outbound calls

    Why is ZD ignoring requests for this feature?? It is such basic functionality for any business/support phone line and does not make sense to have to use an external number workaround. Customers are...

  • Avatar

    Heather Shetrawski hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Measuring success
    4. Viewing and understanding SLA targets

    Is there an article with best practices for setting up Talk SLAs? We've committed to our partners that 70% of phone calls received during business hours will be answered within 20 seconds. How to w...