
Phil Baker
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Neueste Aktivität von Phil Baker-
Phil Baker hat einen Kommentar hinterlassen
Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.
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Phil Baker hat einen Kommentar hinterlassen
What will trigger the need for you to merge an org? We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted i...
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Phil Baker hat einen Kommentar hinterlassen
Hi @... What is the current status of this? The last update was January 20, 2022. Thanks, Phil
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Phil Baker hat einen Kommentar hinterlassen
Hi Chika Chima Will this rollout allow uploads to Gather (community) posts? Thanks, Phil
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Phil Baker hat einen Kommentar hinterlassen
Hi, Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira back to the ticket is broken...
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ZZ Graeme Carmichael My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked. T...
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ZZ Graeme Carmichael Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation. Thanks, Phil
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Phil Baker hat einen Post erstellt
Testing another version of the "Request customer satisfaction rating" automation
BeantwortetI'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it to fire. I've moved the new version ahead of the default automation and set ...
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Phil Baker hat einen Kommentar hinterlassen
Hi, Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end. Also, the email I sent to developer@zoom.us went u...
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Phil Baker hat einen Kommentar hinterlassen
Ditto, +1 I too prefer the subject in the ticket tab over the customer name.