Phil Baker

1. Guide
2. ...
3. How to customize the theme of the help center
4. Can I customize my Help Center's login page and popup?

Tarandeep Gohlar we went with a different theme, we chose one from Diziana which allowed us to have a login link on the landing page.

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• Phil Baker
• Erstellt 30. September 2022 15:27
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

What will trigger the need for you to merge an org?      We imported tickets from a legacy system, in some cases the organization names were either incorrect or had changed over time and resulted i...

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• Phil Baker
• Erstellt 26. Mai 2022 18:45
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Hi @... What is the current status of this? The last update was January 20, 2022. Thanks, Phil

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• Phil Baker
• Erstellt 6. Mai 2022 18:24
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Unrestricted File Upload Vulnerability

Hi Chika Chima Will this rollout allow uploads to Gather (community) posts? Thanks, Phil

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• Phil Baker
• Erstellt 26. April 2022 18:46
• 0 Stimmen

1. Apps and integrations
2. ...
3. Jira integration
4. Updating a ticket when the status of a Jira issue changes

Hi, Does the Zendesk ticket need to remain open (less than closed) for the Jira update to function? It seems that once the Zendesk ticket is closed, the link from Jira  back to the ticket is broken...

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• Phil Baker
• Erstellt 8. April 2022 23:35
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Testing another version of the "Request customer satisfaction rating" automation

Graeme Carmichael My issue turned out to be because of a condition I had set where the value was a specific requestor, I changed the condition to be the requestor's Organization and it worked. Than...

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• Phil Baker
• Erstellt 1. April 2022 21:15
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Testing another version of the "Request customer satisfaction rating" automation

Graeme Carmichael Thank you for the quick response. We don't have access to the sandbox so I'll temporarily deactivate the default automation. Thanks, Phil

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• Phil Baker
• Erstellt 31. März 2022 15:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Scheduling a Zoom Meeting

Hi, Zoom Developer Support advised me that this should be addressed by Zendesk Support as the Zendesk API token configuration is on Zendesk's end. Also, the email I sent to developer@zoom.us went u...

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• Phil Baker
• Erstellt 11. März 2022 00:31
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

Ditto, +1  I too prefer the subject in the ticket tab over the customer name.

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• Phil Baker
• Erstellt 2. Februar 2022 21:19
• 6 Stimmen