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Welcome Break Holdings Ltd.

Beigetreten 20. Dez. 2022

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Letzte Aktivität 01. Aug. 2023

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Welcome Break Holdings Ltd. hat einen Kommentar hinterlassen

KommentarTicket basics

Hi there,

Is it possible to OPT out of the mandatory upgrade?

 

Zen never really has been an ITSM tool, but a post sales Q&A platform...  ideally we'll be moving to a more suitable tool and I'm not keen in faffing around trying to get various items to work as we need until then.

Kommentar anzeigen · Gepostet 01. Aug. 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. hat einen Kommentar hinterlassen

KommentarExplore recipes

Thanks Gab,

 

I'll try this asap!

Kommentar anzeigen · Gepostet 09. Jan. 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. hat einen Kommentar hinterlassen

KommentarExplore recipes

HI all,

I'm using : 

IF ([Update - Date] = (TODAY()) AND
 [Changes - Field name] = "group_id" AND
[Changes - New value] = "360000997078") THEN
[Update ticket ID]
ENDIF

and whilst it takes a while to run, it works... my question, how can I do this with YESTERDAY's date?  Can I do some form of "Today()-1" or similar?

 

WHY?
well, I'm trying to have this display as a KPI with Today/Yesterday showing an increase/decrease.  Which means I need two metrics, one for today, and one for yesterday, which means I can't (I don't think) use filters)

Kommentar anzeigen · Bearbeitet 20. Dez. 2022 · Welcome Break Holdings Ltd.

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