Matthew Bell

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Thanks Noly, i can see that now however, the use case that i'm faced with is i need to pull a report of all the articles that we have published with the following columns/fields -Title -URL -Create...

• Kommentar anzeigen
• Matthew Bell
• Erstellt 6. Dezember 2023 17:29
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

The metric for "Time – Article last updated" doesn't seem to be available to me within explore when building out a content health report, does anyone know where i could find it or if it has been re...

• Kommentar anzeigen
• Matthew Bell
• Erstellt 5. Dezember 2023 20:51
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature requests: Custom organization fields in Views

This feature would be beneficial for my org as well. The current work around we have in place is using org custom fields to execute a trigger that populates a custom ticket field which we include i...

• Kommentar anzeigen
• Matthew Bell
• Erstellt 16. August 2023 11:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

Nicole Saunders Is there any update following the EAP in June? 

• Kommentar anzeigen
• Matthew Bell
• Erstellt 16. September 2022 14:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allowing end users to see On-Hold

@... Brett Bowser Is this something that can be reviewed please?

• Kommentar anzeigen
• Matthew Bell
• Erstellt 8. Juni 2022 11:39
• 2 Stimmen