Kai B

1. Community
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Adding my vote to this - while I appreciate that omnichannel routing is taking precedent, for those of us who are not able to move across straight away and need a way to manage our agents, being ab...

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• Kai B
• Erstellt 17. April 2023 15:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Hello - I think my issue is slightly different here but I would also like some more control over Follow-up tickets I'm more than happy to have customers be able to raise follow on tickets from a C...

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• Kai B
• Bearbeitet 27. März 2023 14:58
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Exporting Team member list

Coming back to this one as it's currently causing me a real headache. Each of my business units has a set number of licences allocated in the budget, however to manage this we are currently having ...

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• Kai B
• Erstellt 12. Januar 2023 17:04
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Sandbox environments do not reflect prod

+1 to this. We have several ongoing large scale projects to integrate systems into our sandbox. During this time, we are also making BAU changes to our live environment - as we don't put everything...

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• Kai B
• Erstellt 9. Januar 2023 15:24
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Adding my voice to the request for this. Being able to categorise and see all the relevant views for our workflows would be absolutely invaluable for us. At the moment we are having to look for com...

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• Kai B
• Erstellt 3. Oktober 2022 10:13
• 3 Stimmen

1. Community
2. Feedback - Admin Center
3. Exporting Team member list

+1 to this feature and to Sy's comment re: functionality

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• Kai B
• Erstellt 28. September 2022 11:54
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. End-User vs Agent Ended Chat

+1 to this, it would be a great addition to performance reporting for us to identify potential issues

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• Kai B
• Erstellt 25. Juli 2022 09:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Separate Permissions for Deleting and Redacting Tickets

+1 to this feature

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• Kai B
• Erstellt 19. Mai 2022 10:00
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

+1 to Luis' comment above - I want a single list of transfers from all groups into a particular group in my instance so I can work out where the majority of work is coming from, however, to do so w...

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• Kai B
• Erstellt 13. April 2022 15:44
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Agent interactions on tickets

Hi,  I'm trying to create a query that looks at tickets created, solved, reopened and # of public replies (sent by agents) for a team that deals with incoming emails The first 3 are fine and workin...

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• Kai B
• Erstellt 7. April 2022 13:31
• 0 Stimmen