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Charlie T's Avatar

Charlie T

Beigetreten 09. Feb. 2022

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Letzte Aktivität 25. Apr. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

How has this still not been added?! Form 101 - NAME

Kommentar anzeigen · Gepostet 25. Apr. 2024 · Charlie T

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KommentarUsing Built by Zendesk apps

1) Why can I only make one child ticket?

2) Why do attachments not copy across? Can't even drag them in.

Kommentar anzeigen · Gepostet 09. Nov. 2022 · Charlie T

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KommentarTicket automation and collaboration

Why is this restricted to agents rather than end users?

I have tried the Linked Ticket app as a workaround but that doesn't copy attachments which is highly frustrating.

I don't want an email side conversation, I want a child ticket to an end user. Why is this so hard to achieve?

Kommentar anzeigen · Gepostet 09. Nov. 2022 · Charlie T

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KommentarTicket customization

If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk?

Another totally bonkers and arbitrary decision by Zendesk, yet again.

All my support team is going to do is type their reply into Google Translate (the exact same way you have delivered their incoming message to the team) so why not just build it in as standard.

Ahh yes, to monetise.

Kommentar anzeigen · Gepostet 18. Juli 2022 · Charlie T

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Community-Kommentar Q&A - Objects, workspaces, and rules

It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel.

Why have a mention feature and make it borderline impossible for agents to see their mentions in Zendesk!?

Kommentar anzeigen · Gepostet 07. Juli 2022 · Charlie T

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KommentarViews, ticket status, and ticket fields

Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them.

Moreover, why let us create so many views if we can't sodding see them?!

Kommentar anzeigen · Gepostet 29. Juni 2022 · Charlie T

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Community-Kommentar Feedback - Ticketing system (Support)

How on earth has this not been implemented?!

We have organisation-specific services and need to offer organisation-specific support.

We use organisation-specific zendesk email addresses, and I need to set a trigger whereby:

Received at: ACME@us.zendesk.com

Set Organisation to ACME

And before someone says, setting potential domains in the organisation set-up doesn't capture all as it's common for user to email on personal rather than business email addresses.

This is such a basic requirement and it blows my mind that it doesn't exist.

Kommentar anzeigen · Gepostet 28. Juni 2022 · Charlie T

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Community-Kommentar Feedback - Ticketing system (Support)

This is so annoying. Pls remove it. Why waste UI space?!

Kommentar anzeigen · Gepostet 09. Feb. 2022 · Charlie T

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