Marie Hanna

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

Good afternoon, We are having this same issue - information is getting missed from our customers and internally because side conversations does not update the status of the ticket after its been cl...

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• Marie Hanna
• Erstellt 29. November 2022 03:12
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

I believe the BCC is an extremely important feature as it means the agents don't need to do extra steps doing a side conversation. BCC would make the agents more time efficient, these extra steps s...

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• Marie Hanna
• Erstellt 11. Juli 2022 22:20
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. CSAT Customization

I absolutely agree, I was personally surprised that there wasn't a range of options to choose from out of the box to customise the CSAT. Considering customer service is such a highly valued topic i...

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• Marie Hanna
• Erstellt 2. Februar 2022 04:12
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Including commenter email address when attaching ticket comments

We are having the same issue on our end, the whole point of including the ticket information is to capture the ticket information in its entirety. hiding this information is causing extra work for ...

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• Marie Hanna
• Erstellt 7. Januar 2022 02:36
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Support Needs BCC Option

BCC is a basic email function, I am very surprised that this isn't already in Zendesk and needs to be voted on to be honest. We have customers that contact us about a certain product, one of the sa...

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• Marie Hanna
• Erstellt 6. Januar 2022 06:01
• 4 Stimmen