Daniel Michaels

I used the code from updating the appearance of answer bot in Rosetta Theme 1.4.2 so I could change the picture of the avatar.   I had put the code in script.js in the helpdesk so that it would change the values.   This worked perfectly.

In Sandbox we just updated Rosetta Theme version 2.1.2.   I added the same code

//Answer Bot Changes
    window.zESettings = {
      webWidget: {
        answerBot: {
          avatar: {
            url: 'https://rustoleum.com/zendesk/RO-Chat-Bot.png',
            name: {"*": 'RO'}
          }
        }
    }
  };

The avatar does not change to the picture?  Did something change with the new version that I need to adjust the settings?

Ok so I tested incognito and looks like this code does work to default to open. However it is remembering when I close the app toolbar and will not default to open anymore when I have closed it.  That is why it originally didn't work because I closed the apps to make sure it would default to open and it was not opening.  Incognito does not have the cashed close setting so it then correctly works and defaults the apps to open. Is there a way to override this close app caching to make sure any time they go into a new ticket or existing ticket that it will default to open instead of using the cached close?

I tried creating a background app

main.js file

import ZDClient from './services/ZDClient.js';

var client = ZAFClient.init();

client.invoke('appsTray.show');

the iframe.html

This does not work though.  When I go to the new ticket or click on an existing ticket the app sidebar is not open showing my other apps.    I need this to default to open for the apps because some users don't know to click the box to open the apps and it is causing confusion.