Rob Lees

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Hey Lou Thanks for the reply! They are replying via the "My Activities" and "Add to conversation" within our internal Help Center that we set up in ZD Guide.  Is a reply via the "Web form" channel ...

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• Rob Lees
• Erstellt 14. Juli 2022 14:06
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

We have a form that we use for an internal help center that only our Light Agents use.  I've seen issues with tickets not moving from Pending/Solved to Open status when the Light Agent replies to t...

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• Rob Lees
• Erstellt 12. Juli 2022 15:30
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Any updates on this Salvador Vazquez?Shocked this functionality isn't a default setting, especially for Light Agents where they don't need to see tickets they aren't following or CC'd on!

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• Rob Lees
• Erstellt 5. Mai 2022 20:26
• 2 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Adding JQuery was the part we were missing, I am now hiding the description, attachment upload, and CC on another form utilizing the code I posted previously with the minified JQuery in the documen...

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• Rob Lees
• Erstellt 5. April 2022 19:29
• 1 Stimme

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

I am running into difficulty understanding the steps in this guide and the information provided in the comments. One of my colleagues had tried the following code in our script.js files var ticketF...

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• Rob Lees
• Erstellt 5. April 2022 18:05
• 1 Stimme