Crystal Shepherd
-
Gesamtaktivitäten19
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen5
-
Abonnements8
Aktivitätsübersicht
Neueste Aktivität von Crystal Shepherd-
Crystal Shepherd hat einen Kommentar hinterlassen
I agree with Monica and many others above. We need the play mode feature view based, not role based to allow for more efficiency and flexibility with our agents. At times it hinders productivity in...
-
Crystal Shepherd hat einen Kommentar hinterlassen
I agree. We hold teams accountable to updating customers and to have a report that shows time since last update in business hours/days instead of calendar allows us to report correctly on agent upd...
-
Crystal Shepherd hat einen Kommentar hinterlassen
Thank you for the update, hope to have a release date announced early 2023. I'll agree with everyone here that this is a much needed feature. Using chat in Zendesk support is always such a great ex...
-
Crystal Shepherd hat einen Kommentar hinterlassen
Agreed, not being able to report the date since the last update the same way you would report on days since created is a much-needed feature.
-
Crystal Shepherd hat einen Kommentar hinterlassen
Totally agree! I need to add a couple of groups to multiple macros, and I have to manually go into each macro and search for each group I want to add to each macro. Very time-consuming.
-
Crystal Shepherd hat einen Post erstellt
New Team Members Page Default - Can't change groups easily
I like the new team member page, and I've used it often, however.... Now that the new team members page is replacing the old, you can't change people's groups or profiles unless you open 3 differen...