Stacy Win
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Stacy Win hat einen Kommentar hinterlassen
Maky You picked the right Stacy Win! That is correct, I am not referring to the organizations as brands. The only problem with the solution you provided is there are over 300 organizations and only...
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Stacy Win hat einen Kommentar hinterlassen
Is this a defect or are there any solutions for this problem? We only use the web widget for client ticket submissions. A few clients are associated with multiple orgs. When they submit tickets, al...
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Stacy Win hat einen Kommentar hinterlassen
Does anyone know if the switch expression supports wildcards? Use Case: Have various organizations that need to be grouped together ncxyz = North Carolina ncabc = North Carolina flabc = Florida fl...
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Stacy Win hat einen Kommentar hinterlassen
Luke Aleo as Gabriel stated since the groups were probably used on past tickets, the group exists in the Explore Data Set. There are two ways to help filter out the deleted groups. Can create grou...
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Stacy Win hat einen Kommentar hinterlassen
Diane Bilo If your Zendesk account is unrestricted, agents are not restricted to tickets in the their groups, you can delete the old groups. But if your Zendesk account is restricted, you can use ...
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Stacy Win hat einen Kommentar hinterlassen
I'm trying to confirm an assumption I have on restricted ticket access accounts (agents can only see tickets in groups they are assigned to). If an agent has access to a View but does not have acce...
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Stacy Win hat einen Kommentar hinterlassen
Graeme Carmichael - this is a workaround, we plan to use that app. However, it isn't an ideal solution You have to indicate which users to hide the groups from, as things change the Admin has to ...
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Stacy Win hat einen Kommentar hinterlassen
We have a complex setup of Groups and Agents. As the account is supporting 3 different brands. For just one brand, there are about 9 regions for individual support. This complexity has the Zendesk ...
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Stacy Win hat einen Kommentar hinterlassen
@... thanks I posted the idea to the Feedback Ticketing System (Support) Didn't see the link to the template, but I think I got all those details in the request, just in a slightly different order.
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Stacy Win hat einen Post erstellt
Deactivate Groups
I would like the ability to deactivate groups. Currently the only options are to have active group or delete them. This restricts the options available when changing the group model in accounts tha...