Stacy Win
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Stacy Win hat einen Kommentar hinterlassen
Nina (I hope this is the right Nina) Public replies are not a condition for views. But this data can be found in the Explore Support Dashboard (Agent Updates tab).
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Stacy Win hat einen Post erstellt
Contextual Workspaces Control Groups
We have a Tier 1 group that escalates tickets to various groups. Which can be based on a specific ticket form, or specific ticket form conditions. There are a ton of groups available (some are old ...
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Stacy Win hat einen Kommentar hinterlassen
Anais Go to the organization record and you can see the org id in the URL.
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Stacy Win hat einen Kommentar hinterlassen
@anais you can use this free Zendesk app Assignment Control. It isn't 100% and may have a slight delay in loading, but I've used this app in the past for your specific use case
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Stacy Win hat einen Kommentar hinterlassen
Maky You picked the right Stacy Win! That is correct, I am not referring to the organizations as brands. The only problem with the solution you provided is there are over 300 organizations and only...
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Is this a defect or are there any solutions for this problem? We only use the web widget for client ticket submissions. A few clients are associated with multiple orgs. When they submit tickets, al...
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Does anyone know if the switch expression supports wildcards? Use Case: Have various organizations that need to be grouped together ncxyz = North Carolina ncabc = North Carolina flabc = Florida fl...
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Luke Aleo as Gabriel stated since the groups were probably used on past tickets, the group exists in the Explore Data Set. There are two ways to help filter out the deleted groups. Can create grou...
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Diane Bilo If your Zendesk account is unrestricted, agents are not restricted to tickets in the their groups, you can delete the old groups. But if your Zendesk account is restricted, you can use ...
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I'm trying to confirm an assumption I have on restricted ticket access accounts (agents can only see tickets in groups they are assigned to). If an agent has access to a View but does not have acce...