Irene Griffin

1. Community
2. Feedback - Community Forums (Gather)
3. Allowing Timezones to show local agent time (Follow Up date/time field)

Hello will anyone answer this question posted last year?  We have agents across the country looking at activity in other time zones.. thanks

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• Irene Griffin
• Erstellt 22. Mai 2023 19:15
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

What will trigger the need for you to merge an org? When there are two orgs with different names but each have ticket history associated to them.  If they are in a closed status there is nothing y...

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• Irene Griffin
• Erstellt 27. Juni 2022 16:38
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Track Agent/Assignee updates

Overcoming this with private Views, where you can include last update by assignee (group by) then running a manual report exported to excel every day to handle performance oversight.  This is a gla...

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• Irene Griffin
• Erstellt 23. November 2021 15:25
• 0 Stimmen