Eduardo Cunha

1. Community
2. Zendesk Suite Q&A

O encaminhamento omnichannel está ativado em minha conta com as regras de capacidade. Quando meus agentes ficam online, eles recebem automaticamente mais tickets do que a capacidade deles permite. ...

• Eduardo Cunha
• Erstellt 9. Mai 2023 16:59
• 3 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...

• Eduardo Cunha
• Erstellt 2. Februar 2023 13:38
• 2 Follower
• 0 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.

• Eduardo Cunha
• Erstellt 10. Januar 2023 13:28
• 3 Follower
• 2 Kommentare
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A

I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...

• Eduardo Cunha
• Erstellt 23. November 2022 14:13
• 3 Follower
• 2 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

Hello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below:   So for exa...

• Eduardo Cunha
• Erstellt 21. Juli 2022 16:34
• 2 Follower
• 1 Kommentar
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations

I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, a...

• Eduardo Cunha
• Erstellt 24. Mai 2022 15:10
• 8 Follower
• 5 Kommentare
• 5 Stimmen

1. Community
2. Português do Brasil Comunidade

Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.  

• Eduardo Cunha
• Erstellt 14. April 2022 13:36
• 4 Follower
• 3 Kommentare
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.  

• Eduardo Cunha
• Erstellt 14. April 2022 13:36
• 1 Follower
• 1 Kommentar
• 0 Stimmen