Avatar

Eduardo Cunha

  • Gesamtaktivitäten
    43
  • Letzte Aktivität
  • Mitglied seit
  • Folge ich
    0 Benutzer
  • Gefolgt von
    0 Benutzer
  • Stimmen
    0
  • Abonnements
    23

Aktivitätsübersicht

Neueste Aktivität von Eduardo Cunha
  • Avatar

    Eduardo Cunha hat einen Kommentar hinterlassen

    Hello! Ok, so I understand that it displays an absurd time in case they don't go offline, as in the image below: But, shouldn't they be logged out automatically because of the time we have of inac...

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    Read CC organization

    Beantwortet

    I need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is ex...

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    Ticket attachments

    Beantwortet

    Is it possible to make attachments open directly on their respective programs like word, and pdf, instead of having to download everything?    

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    User guide?

    Beantwortet

    Is there any page with the main articles an agent would need to work on tickets and anything related to their permissions?  I already have this link: https://support.zendesk.com/hc/en-us/categories...

  • Avatar

    Eduardo Cunha hat einen Kommentar hinterlassen

    I know that there is app's inside zendesk Marketplace, for example: https://www.zendesk.com/marketplace/apps/support/358944/field-conditions/?queryID=2f9f54e20abef583204b87cf43448acd This app is pa...

  • Avatar

    Eduardo Cunha hat einen Kommentar hinterlassen

    Fiquei com uma dúvida, no início do artigo fala que será liberado para planos Suites a partir do Growth:   Mas no meio do artigo explica que será apenas para o plano Enterprise:  

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    How can I bulk import articles from csv or excel files into zendesk guide?

    Beantwortet

    Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    Zendesk integration with Jira

    Beantwortet

    I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    Dashboard creation

    Beantwortet

    Hello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below:   So for exa...

  • Avatar

    Eduardo Cunha hat einen Post erstellt

    Instagram Integration

    I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, a...