Pluriell SRL (EMEA Partner EUR)

Routing ticket evenly among agents

1. Community
2. Zendesk Suite Q&A

Hello, I would like to route ticket evenly among three agents.Is there a way where Zendesk can allow that ?   Thank you

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 30. Januar 2023 10:43
• 4 Follower
• 2 Kommentare
• 2 Stimmen

What happens if a contact responds via email forwarding?

1. Community
2. Zendesk Suite Q&A

Hello, If a contact replies to an agent via forwarding a notification from Zendesk, what will happen?Will this response create a new ticket or go into the original ticket? Thank you very much

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 20. Dezember 2022 08:48
• 3 Follower
• 1 Kommentar
• 0 Stimmen

How to modify Ticket ID Format ?

Beantwortet

1. Community
2. Zendesk Suite Q&A

Hello,I would like to modify the Ticket ID format (for example: Txxx).What's the process to follow up to do it ? Thank you very much 

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 19. August 2022 09:31
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Group assignement with Microsoft Outlook Add-In

1. Community
2. Zendesk Suite Q&A

Hello,I've just installer the Microsoft Outlook Add-in and I'm facing the problem that ticket are automaticcaly assigned to the default group.Is there a way to modify that and be able to choose whi...

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 27. Juni 2022 13:03
• 2 Follower
• 1 Kommentar
• 0 Stimmen

How to make a ticket field mandatory depending on the status ?

Beantwortet

1. Community
2. Zendesk Suite Q&A

Hello,I create a custom field "Due date" How to make it mandatory ((or better, make it appear and mandatory) when submitting ticket with "On hold" status. Thank you

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 23. Mai 2022 12:43
• 3 Follower
• 5 Kommentare
• 2 Stimmen

How to remove "Did you find this helpful?" in article ?

1. Community
2. Zendesk Suite Q&A

Hello,I would like to remove th question "Did you find this helpful?" displayed at the end of article.How to do it ? Thank you very much

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 3. Mai 2022 08:44
• 3 Follower
• 1 Kommentar
• 1 Stimme

How to prevent email creation when mail send to the address added include a certain subject

1. Community
2. Zendesk Suite Q&A

Hello,Using support address to create ticket, I would like certain email sent to this support address not to create ticket depending on words contained in the mail subject.Is there way to realize i...

• Pluriell SRL (EMEA Partner EUR)
• Erstellt 27. April 2022 14:03
• 2 Follower
• 1 Kommentar
• 0 Stimmen