Bobby Koch
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Neueste Aktivität von Bobby Koch-
Bobby Koch hat einen Kommentar hinterlassen
honestly, i dont think it works at all
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Bobby Koch hat einen Kommentar hinterlassen
this feature barely works
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Bobby Koch hat einen Kommentar hinterlassen
Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
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Bobby Koch hat einen Kommentar hinterlassen
what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?
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Bobby Koch hat einen Kommentar hinterlassen
Plus 1^ we have a lot of feedback for this feature, feels like it has a LOT of potential that we are only jsust starting to see.
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Bobby Koch hat einen Post erstellt
Favicons Should be Revisited
In Admin Center, the new Zendesk branded logo supersedes any custom favicon/color you use for your account, as far as I can tell. I could be wrong, but havent made it work. This is a problem in ad...
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Bobby Koch hat einen Kommentar hinterlassen
+1, stumbled upon this one today.
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Bobby Koch hat einen Kommentar hinterlassen
conflicting information here folks, really frustrating. https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge#:~:text=The%20section%20where,detect%20the%20te...
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Bobby Koch hat einen Post erstellt
KCS Templates with econd languages
KCS templates should not be language based. Templates are the same regardless of language. There should be a mechanism from Zendesk Support (not Guide) to flag for translation - and the default lan...
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Bobby Koch hat einen Kommentar hinterlassen
This needs to happen as soon as possible. Ticket should go into the same queue that the actual agents in the new group/department are in, or have a way to prioritize who is served next. Seems like ...