Bobby Koch
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Neueste Aktivität von Bobby Koch-
are 3rd party telephony solutions usable?
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if we are looking at "backlog recorded date" of yesterday - what time yesterday does this show? is there a way to see what the current backlog is?
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honestly, i dont think it works at all
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this feature barely works
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Jahn BronillaSo if I have 4 departmentsEMEA (2am to 7am)- no agents have skills hereUS Support (7am to 7 pm)---- HR---- SALES ---- SupportIf i am setting visitor tags for HR, Sales, and Support in ...
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what happens if a ticket comes in and it has skills, but no available agent is online? does it defer to the department?
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Plus 1^ we have a lot of feedback for this feature, feels like it has a LOT of potential that we are only jsust starting to see.
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+1, stumbled upon this one today.
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conflicting information here folks, really frustrating. https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge#:~:text=The%20section%20where,detect%20the%20te...
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This needs to happen as soon as possible. Ticket should go into the same queue that the actual agents in the new group/department are in, or have a way to prioritize who is served next. Seems like ...