Bobby Koch
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Neueste Aktivität von Bobby Koch-
Favicons Should be Revisited
In Admin Center, the new Zendesk branded logo supersedes any custom favicon/color you use for your account, as far as I can tell. I could be wrong, but havent made it work. This is a problem in ad...
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KCS Templates with econd languages
KCS templates should not be language based. Templates are the same regardless of language. There should be a mechanism from Zendesk Support (not Guide) to flag for translation - and the default lan...
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Dyanmic Salesforce Fields on Ticket Forms/Organizations/Lookups
Hey there community... We have an interesting need at my company that I really could use help solving for or just asking for a feature request. Example (fake scenario, but equivalent problem): - M...
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Conditional Field per Organizaiton
Hey all, With the release of the new Lookup Fields in Agent Workspace, we had an idea... It would be cool if for our internal stakeholders, they could use our same ticket form as our end-users do,...
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KCS | Need advice on processes
Hey there Zendesk's KCS flow is broken: We want agents to create articles, but also flag articles. Why does creating an article go into the Guide portal/center but flagged articles create a ticket ...
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% of tickets contacted
BeantwortetOne of our support leaders wants to report on this metric they are referring to as "% Contacted 3 days" and the theoretical calculation of this would be: (Number of open workable tickets with proac...