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Phil Gates

Beigetreten 25. Aug. 2022

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Letzte Aktivität 12. Dez. 2023

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KommentarZendesk Support app for mobile

HI, I am wondering if I can create a follow up to a solved (not closed) ticket from the app.

This would be a very helpful feature unless I'm missing something.

Thanks

Kommentar anzeigen · Gepostet 12. Dez. 2023 · Phil Gates

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Community-Kommentar Feedback - Help Center (Guide)

Like others, I have multiple Brands that need many of the same Articles, either translated, or just copied. Hand copying over 200 articles(not that many, but still) is quite the task. Please put this on the road map.

Kommentar anzeigen · Gepostet 02. Feb. 2023 · Phil Gates

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KommentarAdditional ticket channels

How would I end a messaging session if a customer becomes abusive? If I solve the ticket, that does not stop them, as any reply opens it again. I would like for my agents to be able to end a messaging session (when the customer is messaging with Customer Service via a web Answer Bot).
I don't think I can ban them as that's only for chat.
Any suggestions?

Kommentar anzeigen · Gepostet 25. Jan. 2023 · Phil Gates

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KommentarTicket customization

Nice Feature. Thanks! 
Question: I noticed activate and deactivate. Can you delete a custom status?

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Phil Gates

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Community-Kommentar Feedback - Help Center (Guide)

Now Jan 2023. Would love to see article export to .pdf, or copy articles between brand Help Centers implemented. This is a common theme for users.

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Phil Gates

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