Heather English

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Add "last channel used" as default reply option

This is a huge complaint from my team. We are constantly hitting enter to start a new paragraph. I tried to look into creating an Email Follow-up macro, but the only comment mode options are public...

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• Heather English
• Erstellt 28. Dezember 2022 00:18
• 2 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Counting agent comment updates

I am running into an issue within Explore. I am trying to determine how many comments a specific agent makes within a given week. I have an agent who did not work or comment on anything for a parti...

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• Heather English
• Erstellt 26. Dezember 2022 22:08
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

+1 to adding this as a security feature.

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• Heather English
• Erstellt 12. Dezember 2022 20:27
• 0 Stimmen