
Karen Hynes
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Neueste Aktivität von Karen Hynes-
Karen Hynes hat einen Kommentar hinterlassen
Hi everyone, thank you for your feedback and for raising this again as it has been a few months since we have been able to provide an update. Rest assured this feature update remains top of mind bu...
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Karen Hynes hat einen Kommentar hinterlassen
Hi Krishna, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the general Explore space within the...
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Karen Hynes hat einen Kommentar hinterlassen
Hi Bobby Watton, Thank you very much for this feedback. It's really appreciated. Custom state reporting is planned for both Live data and Historical reporting. Live data is planned to be released ...
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Karen Hynes hat einen Kommentar hinterlassen
Hi both, Thanks for reaching out! Please feel free to sign up via the following form. Thanks, Karen
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Karen Hynes hat einen Post erstellt
Want to provide some EAP feedback?
Hi there! We're reaching out to understand how you are using the Agent State Historical Reporting EAP and any feedback you may have! There are some questions below, however, please feel free to co...
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Karen Hynes hat einen Kommentar hinterlassen
Hi Gerald J, Yes we will be including Custom states later this year- most likely a q4 timeframe. Thanks, Karen
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Karen Hynes hat einen Kommentar hinterlassen
Hi Amelia, This is currently an active EAP. You can sign up via the following form! Any further questions, please let me know. Thank you, Karen
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Karen Hynes hat einen Kommentar hinterlassen
Hi Bonnie, We will take this into consideration for visual improvements. Thanks, Karen
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Karen Hynes hat einen Kommentar hinterlassen
Hi Bonnie, Thanks for this feedback, we will take this into consideration for future roadmap/new metric creation. Thanks, Karen
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Karen Hynes hat einen Kommentar hinterlassen
Hi Ivette, Data from the agent state, agent state daily and agent capacity datasets will now only be available for the past 3 months. So your account may have lost some data in these datasets, h...