Paolo Votta

Hello, I am trying to add a banner on my Help centre. So I copy pasted html header on top of the code in the dedicate section. Where should I copy paste the css and js? I tried copy-pasting on top of the code and nothing is coming out in the preview.

Thanks in advance!

Hello and thank you for your help! The thing is that I need the community to be activated but only visible to internal agents in this moment. Later on I will try to extend it for a specific user segment. It would be a great improvement if you can restrict the visibility of the community by user segment, and NOT only posts visibility, but the entire community. For the moment I will remove the community button from the code as it was suggested.

Thank you for taking the time to reply to my question!

Hi everyone,

Is it possible to hide the community button in the header of the homepage?

We are in a testing phase and we do not want our end-users to see it for the moment.

If possible could anyone share a code example?

Thank you in advance for any input.

 

Ok I was thinking exactly the same, so even I restrict the topics I cant restrict the community itself.

 

It would be nice to have this possibility in the future. In the meantime I will try to figure out an alternative solution.

 

Thank you for your support!

 

Have a nice day!

Hello Tetiana,

 

Thank you for your reply!

I saw the article but what I need to do is different.

 

I have different user-segments accessing the Help Centre. I want to offer to some of them the community feature, let's say as a "premium feature" just for this one user-segment, but I do not want the other users to see the community button available when they access the Help centre.

 

Do you think this is possible? I hope I have made myself clear.

 

Thank you in advance!

Hello everybody,

 

I would like to test the community feature on our Zendesk Guide centre but in order to test and also for business reason I need to restrict the view of the community to a user-segment only.

 

I am not talking about restricting specific content but the whole community should be visible to a specific user-segment and most importantly not the others.

 

Do you know if it's possible to do this?

 

Thanks in advance.

 

Kind regrds,