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Stephan Marzi

Beigetreten 06. Juni 2023

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Letzte Aktivität 14. Aug. 2024

Zendesk Luminary

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Community-KommentarAnnouncements

As a member of the department using the support tool and without any detailed background, we would like to see videos about inplementing API's etc.. 

Kommentar anzeigen · Gepostet 14. Aug. 2024 · Stephan Marzi

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Community-KommentarAnnouncements

Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.

Kommentar anzeigen · Gepostet 14. Aug. 2024 · Stephan Marzi

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Community-Kommentar Q&A - Reporting and analytics

Thanks Brandon!

Kommentar anzeigen · Gepostet 28. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Chat, messaging, and widgets

Hi Efrat,

We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.

 

Regards,

Stephan

Kommentar anzeigen · Gepostet 28. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Sales CRM (Sell)

Brandon (729) : Love it!

Kommentar anzeigen · Gepostet 26. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Help center and community

Great community and really great assistance! Thumbs up!

Kommentar anzeigen · Gepostet 26. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Tickets and email

Hi Helen,

We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.

We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.

 

Regards,

Stephan 

Kommentar anzeigen · Gepostet 25. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Help center and community

Thomas Verschoren : Nice one! Thanks!

Kommentar anzeigen · Gepostet 04. Juni 2024 · Stephan Marzi

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Community-Kommentar Q&A - Reporting and analytics

In Germany we have a co-determination by a third party called works-council. This party has also Impact like the managing board and HR. They are taking into consideration the interests of the employees. Transparency on basis of personal data are forbidden.

Kommentar anzeigen · Gepostet 26. Mai 2024 · Stephan Marzi

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Community-Kommentar Q&A - Users, groups, and organizations

Hi Helen, 

We are using this feature and I am also glad having it. Admins  can set the users group in the profile of every agent:

In case the standard is a “general group” and if you would like to set the agents favorite group as the one that should be used in tickets, please set the respective group of every agent manually:

 

 

In case the agent is considered in a couple of groups, the agent - while taking a ticket to his account - will automatically set the ticket to the standard group. 

Do you have further questions?

 

Regards, Stephan

Kommentar anzeigen · Gepostet 16. Mai 2024 · Stephan Marzi

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