Dominique Liard

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Pretty please! Can we allow agents to be able to use the CC field as a condition. Our staff need to view all tickets they are assigned or CC'ed on. That is because if the ticket assignee is on leav...

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• Dominique Liard
• Erstellt 27. September 2023 05:30
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Comment Order for end users

I'm with Susan. Would love to see either the "Jump to latest message" applied to the end user interface OR reverse the order of the comments to newest at the top and scroll down to view the oldest ...

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• Dominique Liard
• Erstellt 4. August 2023 01:33
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+ 1. We have more and more situations where multiple customers have an overarching entity that needs to be involved in all communications as they are the decision makers

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• Dominique Liard
• Erstellt 14. Oktober 2022 03:21
• 1 Stimme