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Lindsay Horton

Beigetreten 25. Okt. 2021

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Letzte Aktivität 19. Apr. 2023

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KommentarSalesforce integration

Great article! Question for the Zendesk team...

We recently integrated Zendesk into Salesforce to give our Sales team expanded visibility into the day-to-day operations. We noticed that within Salesforce at this time, we are able to see public comment communication but are unable to see side conversation communication within Salesforce.

Is it possible to have visibility into side conversations in Salesforce? If not, is this something that is on the roadmap?

Thank you so much!

 

Kommentar anzeigen · Gepostet 19. Apr. 2023 · Lindsay Horton

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KommentarAdditional ticket channels

Jason,

Thanks for the response. I ended up logging a ticket to have a ZD support associate review, and it seems that my agent may have been in a hold status (unknowingly) when we were conducting our testing. We will continue testing tomorrow and will let the ZD team know if we continue to have issues for any reason. Thank you!

Kommentar anzeigen · Gepostet 26. Okt. 2021 · Lindsay Horton

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KommentarAdditional ticket channels

My team is currently setting up and configuring ZD Talk. When agents are placing outbound calls when the end-user picks up the call, all that plays is music - the end-user can not hear our agents talking. Even the recording that plays once the end users hang up is nothing but music. Does Zendesk have a recommendation to remedy this?

Kommentar anzeigen · Gepostet 25. Okt. 2021 · Lindsay Horton

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