Lisa

1. Zendesk updates
2. Announcements
3. Removal of Google Docs Importer for Guide knowledge base

Ryan McGrew Hi Ryan - checking back for an update here on the improved copy-and-paste image experience. Our team is not able to successfully copy images from the Google Docs we use to edit our arti...

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• Lisa
• Erstellt 20. Januar 2023 20:31
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Done, thank you!  

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• Lisa
• Erstellt 1. Juni 2022 14:08
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

We have a lot of articles where they are "announcements" of something that reoccurs frequently we just need to update the dates in the article so duplicating/copying would save us a lot of time esp...

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• Lisa
• Erstellt 31. Mai 2022 15:18
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Thanks, Dane. So the only way to give them the ability to mark a ticket as spam is to give them the ability to see all tickets? I don't want them to be able to see all tickets though, I only want t...

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• Lisa
• Erstellt 31. Mai 2022 13:13
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

Hi Jupete Manitas I am experiencing the same issue. I checked the Agent Interface as instructed and it is set so agents have the permission to delete.  I am unclear however if I have this setting c...

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• Lisa
• Erstellt 11. Mai 2022 21:31
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael yes that detail helps.

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• Lisa
• Erstellt 24. Januar 2022 12:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael I am accessing the form on an incognito browser so it's not cached. Can you please have someone else assist me? There is clearly an issue here that needs to be resolved, please.

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• Lisa
• Erstellt 21. Januar 2022 13:43
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Graeme Carmichael No, we have been on a Professional Zendesk Suite membership for a few months now.

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• Lisa
• Erstellt 20. Januar 2022 15:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow requestors to add emails to be CC'd on their support form request

Hi Graeme Carmichael. I went to our submit form on an incognito browser, not logged in, just like an end-user would and the field is not there. Here is a link to our form: https://crowdblink.zendes...

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• Lisa
• Erstellt 20. Januar 2022 14:08
• 0 Stimmen