Matt Creveling

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

I agree with Alex M - it's ridiculous that you can't use this functionality on an existing field.  I created the field with just a few values to get the form / functionality setup.  Now my only opt...

• Kommentar anzeigen
• Matt Creveling
• Erstellt 6. Juli 2022 15:19
• 3 Stimmen

1. Community
2. Feedback - Admin Center
3. Far too many new tabs opening

100% agree with this - doing most configuration actions in Zendesk opens up a ton of unwanted browser tabs.  Why can't this be left up to the user if they want a new tab to be opened using their we...

• Kommentar anzeigen
• Matt Creveling
• Erstellt 20. April 2022 11:34
• 2 Stimmen

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I reorder ticket fields?

I was going to respond and say that the ticket fields did not rearrange for the agent when we edited the form - they were still showing in the wrong order.  Had to wait 10 minutes and refresh the p...

• Kommentar anzeigen
• Matt Creveling
• Bearbeitet 22. Februar 2022 15:10
• 0 Stimmen