Elena

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Merge Ticket Notifications

Hi!The field for ticket id in the merge pop-up window can hardly be seen. Does this have to do with default fonts and colors? Can I adjust it to make it clearer?

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• Elena
• Bearbeitet 13. Juli 2022 10:30
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

It doesn't work in either Support: Updates or Support: TicketsIn tickets you can't add the formula. In Updates it doesn't return any results.Also, someone should go through the instruction over aga...

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• Elena
• Bearbeitet 2. Juni 2022 10:30
• 1 Stimme

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. I created a new custom field but it is missing in Explore

+1, moreover there are values that I deleted like ages ago and they are still on the Explorer list and it's annoying

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• Elena
• Erstellt 1. Juni 2022 07:52
• 1 Stimme

1. Email
2. ...
3. How to solve issues with the email channel
4. How to set the ticket priority based on the support email address [Video]

Hi! Is there a way for a ticket to have the priority status assigned automatically based on whether the client is VIP or not? I have an option to select the priority manually. The trigger for autom...

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• Elena
• Erstellt 6. April 2022 11:16
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. About organizations and groups

Hello!I'm new to Zendesk, and I'm trying to understand what would be the best way to organize tickets we receive from end-users of two different apps. Here's what I need:1. Separate Help Centres fo...

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• Elena
• Erstellt 17. Februar 2022 14:41
• 0 Stimmen