James Irwin
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James Irwin hat einen Kommentar hinterlassen
I wish to use two fields "Account Name" and "Territory" together to filter tickets. The problem is Zendesk will only allow you to filter by one field. Ideally we will have a drop down for Territor...
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James Irwin hat einen Kommentar hinterlassen
The current setup works well for Primary Key type sync but our setup uses a Compound Key that uses name and territory which will causes objects of same name but different territory to share tickets...
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James Irwin hat einen Post erstellt
Zendesk To Salesforce Integration -- More fields for "Field Matching"
Give us the option to add more fields for the Field Matching ticket view section of setup. With my current SFDC instance we can have very similar account's and the only real way to tell them apart ...
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James Irwin hat einen Kommentar hinterlassen
HeyDoes anyone know if we can use "Domains" for "Field matching" on "Account"? Due to how my salesforce org was set up it would be better to match "Domains" to data in my DB.
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James Irwin hat einen Kommentar hinterlassen
I figured it out. It was an unsupported browser problem. Switched to FireFox and it worked.
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James Irwin hat einen Post erstellt
Zendesk to Salesforce Integration Error
BeantwortetI’m currently trying to set up the Zendesk to salesforce integration and I've run into a problem. I followed the guide Setting up the Zendesk for Salesforce integration – Zendesk help but when I dr...
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James Irwin hat einen Kommentar hinterlassen
I’m currently trying to set up the Zendesk to salesforce integration and I've run into a problem. I followed the guide but when I drag and drop the “ZenDesk_Ticket_View” LWC I get the error “Your ...