
Alexey K.
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Neueste Aktivität von Alexey K.-
Alexey K. hat einen Kommentar hinterlassen
hi Jan Urban! What ticketing system you are using now for support?
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Alexey K. hat einen Post erstellt
4 chats and that's it? Not enough space for chats in agent workspace
Hello Zendesk Team! Most of our agents work simultaneously with several chats, over time this number can reach up to 8. But in the agent workspace interface, after opening more than 4-5 chats, they...
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Alexey K. hat einen Post erstellt
ban visitors in agent workspace
Hello, Zendesk Team!Our team leads in the old version of chats (not in the agent workspace) had the rights to ban a user in the chat - directly from the chat window. When switching to agent workspa...
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Alexey K. hat einen Post erstellt
Creating follow up automatically after solving ticket in agent workspace
Hello, Zendesk Team!In our agents workflow - we need to create follow up ticket after the ticket was solved in Agent Workspace. (Btw this article is already read) In old version of chats, we can cr...
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Alexey K. hat einen Kommentar hinterlassen
Hello! any updates of this feature? Perhaps we can see a lot of views this year?
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Alexey K. hat einen Kommentar hinterlassen
Hi Dan Nolan ! Thank you for reply. "Five Most Recent" app work normally with customers without emails (I think no)? I'm looking to zendesk external_id , but Zendesk doesn't give to me any cases a...
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Alexey K. hat einen Kommentar hinterlassen
Hello! Just use this app :)
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Alexey K. hat einen Kommentar hinterlassen
Hi Nick Kassebaum ! Thanks for your product. How much it's secure and save to send sensitive data to some parsing tool? Perhaps you have github repo of this tool?
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Alexey K. hat einen Post erstellt
Matching tickets from different customers
Hello to all! we do not use emails in zendesk chats to identify users, but only use first name, last name. Is there a way to somehow match tickets from the same users in a chain of hits? (as it usu...
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Alexey K. hat einen Kommentar hinterlassen
Brett Bowser Hi! Сan you please attach the correct link to the article. Thank you!