Shayan Moussawi

1. Email
2. Formatting and customizing your email
3. Understanding simplified email threading

With simplified email threading enabled - private comment notifications that agents receive, no longer show the person who posted the comment. This is quite bothersome - are there any plans to upda...

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• Shayan Moussawi
• Erstellt 15. September 2022 21:29
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Why was the display external ID in customer context panel feature disabled yesterday?

Hello @Dainne Lucena, There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel. The feature also st...

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• Shayan Moussawi
• Erstellt 8. September 2022 10:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding the Form Field and the Brand Field for all agents?

If you are willing to use another app on top: I recommend the Hide Ticket Fields app. It allows you to hide even the Brand and Form fields. Apart from that, there seems to be some documentation on ...

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• Shayan Moussawi
• Bearbeitet 23. August 2022 10:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Points 1 and 4 should be alleviated with this new feature of Zendesk Agent workspace which says that Tickets should open at the top of the last unread message: https://support.zendesk.com/hc/en-us...

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• Shayan Moussawi
• Erstellt 14. August 2022 21:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled

  „when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“   According to Zendesk the Ticket should auto...

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• Shayan Moussawi
• Bearbeitet 14. August 2022 21:41
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. Using lookup relationship fields

Are there any plans to allow this particular option within the Zendesk interface? "You can also use the Zendesk API to list the users, organizations, or tickets related to a specific related object...

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• Shayan Moussawi
• Erstellt 7. August 2022 18:55
• 0 Stimmen

1. Community
2. Zendesk Support EAP - Intelligent triage
3. EAP Automated Triage

We would also be interested in this. But as far as I know this EAP is limited in terms of the kind of intent it can recognize. As in, it can only recognize intent related to E-Commerce solutions. ...

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• Shayan Moussawi
• Erstellt 5. August 2022 20:31
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing lookup relationship fields for Support

Is it possible to list all the related Tickets, Users, Organizations?For example if I linked a Ticket to an Organization - I also want to be able to view all linked Tickets to an Organization - pre...

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• Shayan Moussawi
• Erstellt 3. August 2022 11:50
• 1 Stimme

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Walter Bellante Hello  Walter,Unfortunately not. The banner for creating Dashboards with the new Dashboard builder disappeared for my account. The two dashboard I created while it was still there, ...

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• Shayan Moussawi
• Erstellt 1. August 2022 18:27
• 0 Stimmen