Shayan Moussawi
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Neueste Aktivität von Shayan Moussawi-
"Capture useful info like device, browser, and language by adding an extra step into the bot flow. See Understanding bot flow step types." Is this referring to the collect information step type?I.e...
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This flow step breaks auto translations ... When I update my flows, they are only updated in their native language. When I switch over to a non native language it displays the very old version of t...
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Hello @Ashwin Raju, Is it planned/on the roadmap to allow references in Triggers for lookup relationships? For example: If you want to set up a Trigger to contact the account manager of a user e...
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Hello Jeremy,The new Lookup relationship field type might be of help here: You can use it to link Tickets, Users, Organizations with one another. You could define a Lookup relationship field on an ...
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This is currently not possible as the Flow Builder is missing the "collect information" step to get the invoice number/customer no - at the moment API calls are possible, but you cannot populate th...
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Hello Daniel Aron, Thank you for your response. Yes I am talking about adding more options and possibly being able to map them to "resolved" or "unresolved" or "other". This would allow for flows t...
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Hello Garegin Asatryan,You can use the new toolbar at the bottom when you are in a view and have one or more Tickets marked, to merge Tickets easily into one another: https://support.zendesk.com/hc...
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Unfortunately this does not bring the functionality I had hoped for: Mainly being able to customize the default fallback feedback flow, which is something a lot of people have been asking for as we...
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Hello Amisha Sharma, I have done some testing, and the issue seems to be due to two potentially colliding logics being applied. You can notice it when opening a Ticket, and then reloading the page ...
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Amisha Sharma Yes exactly. I cleared cache and the same issue still occurs for some Tickets - e.g. When I reload the page and open Ticket 1, it will jump to the very bottom of the Ticket. When I cl...