Shayan Moussawi
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Neueste Aktivität von Shayan Moussawi-
This happens because ZenDesk's settings for chat routing are way too convoluted ever since they merged chat with the agent workspace. There are ways to set this up, and I had to spend days figurin...
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Prakruti Hindia Just to try to understand this correctly. Once enabled would this also allow us to create end-users with web-widget authentication, with the external id and email submitted with the...
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Ashwin Raju This does sound like an interesting feature, depending on how automatic its functionality is. I have a few questions in regards to this feature: How exactly does the association work? ...
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I really do not see how "performance improvements" are taking a priority over a basic feature set that is used by many. We personally have absolutely no problem with the performance, and while I u...
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Hello Prakruti, Thank you for your detailed answer. If you have already setup a flow to capture end-user's email and set expectation, you can disable this message from Chat >Settings > Chat Trigg...
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I agree. Additionally we should be able to see to which specific email each message was sent to. This is critical information that is missing right now unfortunately.
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Hey Christopher, This already helped a lot, thank you for that information. So I assume the login-function sent to the Web-Widget would have to be called upon every single page load with the previ...
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Amisha Sharma I believe option 2 but with a slight alteration would make the most sense: Introducing said button not only in the composer, but also when the internal note has already been posted. W...
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Hello Christopher Kennedy did you come to any solution in regards to this issue? We are experiencing the same problems. Web Widget stores conversation history in Cookies (saved across subdomains)...
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Amie Michael Smith We are also looking for that functionality. I managed to get the Web Widget to show/hide by setting its z-Index value, is there anything that would speak against using this me...