Shayan Moussawi

1. Community
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  We should be able to customize 2 main properties with the continuous conversations feature that at the moment unfortunately are not customiseable: Ability to customize t...

• Shayan Moussawi
• Bearbeitet 9. April 2022 03:51
• 4 Follower
• 3 Kommentare
• 4 Stimmen

1. Community
2. Zendesk Suite Q&A

Last week Zendesk introduced a new feature, which would allow agents to see the customer external ID in the user/customer context panel. (there was also a green verified logo right next to it) This...

• Shayan Moussawi
• Bearbeitet 20. August 2022 11:18
• 3 Follower
• 3 Kommentare
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)

  Feature Request Summary:  Currently, under the customer information tab, there is a lot of additional whitespace added that could be better utilized. Zendesk could use that space perfectly to sh...

• Shayan Moussawi
• Erstellt 3. Juli 2022 20:59
• 1 Follower
• 0 Kommentare
• 2 Stimmen

1. Community
2. Zendesk APIs

What I am trying to do is create bulk custom profiles for users to pull data from our other systems into ZenDesk and make it visible in agent workspace. I am facing two major issues: 1. As Zendesk ...

• Shayan Moussawi
• Bearbeitet 30. Juli 2022 11:48
• 2 Follower
• 1 Kommentar
• 0 Stimmen