Alexan
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Alexan hat einen Kommentar hinterlassen
For the Live Dashboards, whilst I am able to add a widget for "Chat - Agents Away", the dashboard only shows the count of agents that are away and I'd have to drill in to view the name list, time a...
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Alexan hat einen Kommentar hinterlassen
since enabling CTS, we wanted to automate ticket status whenever a customer replies on the ticket (email/messenger/social media)I tried with this condition to set ticket status = OPEN , however, we...
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Alexan hat einen Kommentar hinterlassen
Adding on to the above, perhaps it may be a cache issue.1. i activated CTS yesterday and this morning, i noticed all my closed tickets did not show the option for creating a followup ticket.2. some...
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Alexan hat einen Kommentar hinterlassen
i have just activated CTS and I noticed that once a ticket is closed, there's no longer the option to "create followup ticket" like we had prior to activating CTS. I get that Closed tickets now is ...
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Alexan hat einen Kommentar hinterlassen
I too would love to have the feature to view reporting on up/down votes changes month over month
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Alexan hat einen Kommentar hinterlassen
Some issues i have when testing Light Agents to handle internal escalations from my primary agents1. Im having issues to allow the primary agent (paid agent in zendesk) to see in their View wheneve...
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Alexan hat einen Post erstellt
JWT authentication with Messaging SDK
Previously when we used LiveChat legacy SDK, we had the following working well for us such as:1. customer details (Name/Email/Phone) were being pushed into a chat ticket for a logged in user on our...
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Alexan hat einen Kommentar hinterlassen
I am having some issues to get data for the % of users who are selecting the "transfer to agent" option in our flow builder. I tried using "count" with the keyword of "Or, chat with an agent" but i...
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Alexan hat einen Kommentar hinterlassen
+1 we also need to add in Malay as language option for botflow
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Alexan hat einen Kommentar hinterlassen
+1000. The current botflow configuration is so limited.We'd need a botflow option to add a step option as a link, and also option to add a step to go back to 1st flow (main menu)