Matthew Ghazal

This is obscenely frustrating. Our company does not use chat or any other kind of support. We just use email, and for email purposes the standalone support view is so much better. There are also minor quality of life issues, like (as others have pointed out) the sort order of the thread being oldest to newest, and the fact that the fields are more spaced out in the context view, wasting a bunch of space.

Any thread of loyalty I had to Zendesk has been lost at this point. I'd like to say it explicitly: I am going to do everything I can to switch our team away from Zendesk and towards a company that actually serves their customers.