Kyle Pinkley
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Neueste Aktivität von Kyle Pinkley-
Kyle Pinkley hat einen Kommentar hinterlassen
Agreed, this is one thing we had to get accustom to when switching to the New Agent Workspace last year and would love the old behavior back.
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Kyle Pinkley hat einen Post erstellt
Restrict agents from changing Display Name
Nicht geplantAs a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first and last names for chat.
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Kyle Pinkley hat einen Kommentar hinterlassen
I would love to see this functionality as well. I had an agent request this.
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Kyle Pinkley hat einen Kommentar hinterlassen
This post mentions wanting the unshare functionality in triggers and automations. I would like to see this ability in macros as well.
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Kyle Pinkley hat einen Post erstellt
Feature Request: Log changes in Audit Log when toggling options under End Users authentication
GeplantIf a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/admin/security/end_users), this is not logged in the audit log. It would be he...
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Kyle Pinkley hat einen Post erstellt
New Agent Workspace: Inconsistent behavior after submitting a note in long vs short ticket
We noticed inconsistent behavior with the New Agent Workspace and submitting a note, depending on if the ticket is short vs long. We reported this to ZD (ticket 6437763) but was told by the Custome...
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Kyle Pinkley hat einen Kommentar hinterlassen
We would also like to see Grammarly support added when "Enable fix for composer" is disabled.
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Kyle Pinkley hat einen Post erstellt
Allowing admins to toggle following Organization Requests for end users
End users have the ability to follow/unfollow Organization Requests in the Help Center. https://support.zendesk.com/hc/en-us/articles/115002997048-Submitting-and-tracking-requests-in-the-Help-Cente...
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Kyle Pinkley hat einen Post erstellt
CC all/select users in an organization when a ticket is created under that organization
When a ticket is created I would like the option to CC all users (or select users) in the organization anytime a ticket is created by another user under that organization. I asked in Zendesk chat t...
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Kyle Pinkley hat einen Post erstellt
New Agent Workspace does not default back to Internal Note after sending reply
After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, w...