Ole Andre Heggdal

Timezone-message in helpcenter

1. Community
2. Zendesk Suite Q&A

Got this message showing in helpscenter : Due to the timezone differences, our support team may take several hours to get in touch with you   Have correct locationsettings How do I remove this or f...

• Ole Andre Heggdal
• Erstellt 9. Februar 2023 09:52
• 3 Follower
• 1 Kommentar
• 0 Stimmen

TIcket title

1. Community
2. Zendesk Suite Q&A

When creating a ticket in Zendesk support the title do not go out in mail to enduser. They get "untitled ticket" even if {{ticket.title}} is in the mail title. it works when enduser creates ticket ...

• Ole Andre Heggdal
• Erstellt 8. September 2022 10:38
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Zendesk Guide

Beantwortet

1. Community
2. Zendesk Suite Q&A

Is there any way of just allowing users from existing organizations to create accounts in Guide?

• Ole Andre Heggdal
• Erstellt 6. September 2022 11:56
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Guide Follow mails

1. Community
2. Zendesk Suite Q&A

Even if author name is hidden in Guide articles, mails sent to customer who follow articles contains the name of author. Any way of removing the name??

• Ole Andre Heggdal
• Erstellt 29. Juni 2022 12:21
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Endusers account in Guide

1. Community
2. Zendesk Suite Q&A

Are there any way to get number of enduser accounts created in Guide?

• Ole Andre Heggdal
• Erstellt 15. Juni 2022 07:59
• 2 Follower
• 1 Kommentar
• 0 Stimmen

Organization view

1. Community
2. Zendesk Suite Q&A

I have activated the organizations page, but my agent cannot still se any. This is important for the agents to use. Only me who is admin can see it

• Ole Andre Heggdal
• Erstellt 9. November 2021 13:42
• 3 Follower
• 1 Kommentar
• 0 Stimmen

satisfaction rating

1. Community
2. Zendesk Suite Q&A

Get blank screen and error 401 when rating.

• Ole Andre Heggdal
• Erstellt 31. Oktober 2021 18:12
• 3 Follower
• 4 Kommentare
• 0 Stimmen

Bulk import users , Blank screen and error 403

1. Community
2. Zendesk Suite Q&A

Hi just started with Zendesk and try to import users. Get a blank screen and in console forbidden error 403. Import of organizations and everything else work.

• Ole Andre Heggdal
• Erstellt 15. Oktober 2021 09:20
• 2 Follower
• 1 Kommentar
• 0 Stimmen