Saxon Clay
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Saxon Clay hat einen Kommentar hinterlassen
Ewa Kondratowicz - I've been working with a custom metric I created a while ago that calculates in a range how many days an agent sent any ticket replies, it's as close of an approximation of days ...
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Elisabetta CarliYou can do this with three Metrics and the Result Metric Calculation function. ie D_/COUNT(Tickets) D_/COUNT(Reopened Tickets) D_/COUNT(Excluded Tickets) Where "Excluded Tickets" is...
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Edward Drack If each of the macros have their own tags associated to them then I'd approach it like so: Create an Attribute Set (Calculations > Set under Attributes) that includes only the tags you...
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Edward Drack Can you elaborate on what exactly you're trying to accomplish?
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Tim Bechtold You should use DCOUNT(Solved Tickets) instead of COUNT(Tickets) in the calculations. Beyond that though, I'd recommend not using custom metrics for this and instead use Result Metri...
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Ilaria Vilardi I played around with the pie graph a bit but it seems the standard behavior is to aggregate all your values together (50 tickets) instead of referencing the actual total and I couldn...
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Ilaria Vilardi Am I understanding correctly that there isn't actually a single "main_tag" in your example, but instead that "main_tag" is a 'base' and there's several possible variations of it? (ie...
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Hey Catalin, Explore has the 'DATE_FIRST' function that you can use in the Updates dataset to get the first internal comment. IF ([Comment present]=TRUEAND [Comment public]=TRUEAND [Updater role] ...
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Fully agree with this, it's really ugly and extremely frustrating that you can't remove or otherwise hide these NULL values. I can understand them being present if you're looking at a full attri...
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Saxon Clay hat einen Kommentar hinterlassen
I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...