Saxon Clay
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Saxon Clay hat einen Kommentar hinterlassen
This functionality would significantly reduce the amount of manual overhead required for our community moderation, are there any updates on this Kasper Sorensen?
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Saxon Clay hat einen Kommentar hinterlassen
This would be a useful placeholder to email customers with the article they used in general, a confirmation for the user to reference back to etc
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Saxon Clay hat einen Kommentar hinterlassen
Ewa Kondratowicz - I've been working with a custom metric I created a while ago that calculates in a range how many days an agent sent any ticket replies, it's as close of an approximation of days ...
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Saxon Clay hat einen Kommentar hinterlassen
Elisabetta CarliYou can do this with three Metrics and the Result Metric Calculation function. ie D_/COUNT(Tickets) D_/COUNT(Reopened Tickets) D_/COUNT(Excluded Tickets) Where "Excluded Tickets" is...
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Saxon Clay hat einen Kommentar hinterlassen
Edward Drack If each of the macros have their own tags associated to them then I'd approach it like so: Create an Attribute Set (Calculations > Set under Attributes) that includes only the tags you...
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Saxon Clay hat einen Kommentar hinterlassen
Edward Drack Can you elaborate on what exactly you're trying to accomplish?
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Saxon Clay hat einen Kommentar hinterlassen
Tim Bechtold You should use DCOUNT(Solved Tickets) instead of COUNT(Tickets) in the calculations. Beyond that though, I'd recommend not using custom metrics for this and instead use Result Metri...
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Saxon Clay hat einen Kommentar hinterlassen
Ilaria I played around with the pie graph a bit but it seems the standard behavior is to aggregate all your values together (50 tickets) instead of referencing the actual total and I couldn't find ...
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Saxon Clay hat einen Kommentar hinterlassen
Ilaria Am I understanding correctly that there isn't actually a single "main_tag" in your example, but instead that "main_tag" is a 'base' and there's several possible variations of it? (ie tag_a, ...
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Saxon Clay hat einen Kommentar hinterlassen
Hey Catalin, Explore has the 'DATE_FIRST' function that you can use in the Updates dataset to get the first internal comment. IF ([Comment present]=TRUEAND [Comment public]=TRUEAND [Updater role] ...