Saxon Clay
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Neueste Aktivität von Saxon Clay-
Ilaria I played around with the pie graph a bit but it seems the standard behavior is to aggregate all your values together (50 tickets) instead of referencing the actual total and I couldn't find ...
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Ilaria Am I understanding correctly that there isn't actually a single "main_tag" in your example, but instead that "main_tag" is a 'base' and there's several possible variations of it? (ie tag_a, ...
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Hey Catalin, Explore has the 'DATE_FIRST' function that you can use in the Updates dataset to get the first internal comment. IF ([Comment present]=TRUEAND [Comment public]=TRUEAND [Updater role] ...
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Hi, Is there any support for "overflow" in Focus Mode? Our incoming chat and call volume tends to be fairly low and so we want to ensure that contacts are routed to somebody who's not already hand...
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@... it's possible it's a syntax issue, I can't tell if the example you provided is actually missing spaces between the tags or if that's just how it pasted. I created a test attribute on my insta...
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@... The metric you noted is close but you want to use '%' as the wildcard character instead of '*'. Something like this should do what you're looking for: IF NOT INCLUDES_ANY([Ticket tags], "%auto...
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Fully agree with this, it's really ugly and extremely frustrating that you can't remove or otherwise hide these NULL values. I can understand them being present if you're looking at a full attri...
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@... Tag exclusion filtering doesn't work, this has been a known issue in Explore for at least a year and it doesn't seem like something they'll be fixing anytime soon. I would recommend instead b...
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How can I utilize attribute sets or groups in conjunction with "INCLUDES_ANY"? For example, I've created an attribute set known as 'Ticket Workers' which includes the assignee tags of our various ...
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I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...