Saxon Clay
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Stimmen zur Aktivität von Saxon Clay-
Ilaria I played around with the pie graph a bit but it seems the standard behavior is to aggregate all your values together (50 tickets) instead of referencing the actual total and I couldn't find ...
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@... Tag exclusion filtering doesn't work, this has been a known issue in Explore for at least a year and it doesn't seem like something they'll be fixing anytime soon. I would recommend instead b...
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This would be a useful placeholder to email customers with the article they used in general, a confirmation for the user to reference back to etc
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Ewa Kondratowicz - I've been working with a custom metric I created a while ago that calculates in a range how many days an agent sent any ticket replies, it's as close of an approximation of days ...
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Hey Catalin, Explore has the 'DATE_FIRST' function that you can use in the Updates dataset to get the first internal comment. IF ([Comment present]=TRUEAND [Comment public]=TRUEAND [Updater role] ...
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@... The metric you noted is close but you want to use '%' as the wildcard character instead of '*'. Something like this should do what you're looking for: IF NOT INCLUDES_ANY([Ticket tags], "%auto...
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Hi, Is there any support for "overflow" in Focus Mode? Our incoming chat and call volume tends to be fairly low and so we want to ensure that contacts are routed to somebody who's not already hand...
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This functionality would significantly reduce the amount of manual overhead required for our community moderation, are there any updates on this Kasper Sorensen?
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Elisabetta CarliYou can do this with three Metrics and the Result Metric Calculation function. ie D_/COUNT(Tickets) D_/COUNT(Reopened Tickets) D_/COUNT(Excluded Tickets) Where "Excluded Tickets" is...
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Edward Drack If each of the macros have their own tags associated to them then I'd approach it like so: Create an Attribute Set (Calculations > Set under Attributes) that includes only the tags you...