Hillary Latham

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3. Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied

Thanks Chandra!  We have the issue with SLAs not triggering and now I know why!

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• Hillary Latham
• Erstellt 5. Oktober 2020 15:29
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2. Zendesk Suite Q&A
3. Reporting on combined category attributes

yeah, I don't think you can create subgroups.  But could you create groups A1, A2, B1, and B2?  

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• Hillary Latham
• Erstellt 13. Juli 2020 23:08
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3. Reporting on combined category attributes

I think a group would help you accomplish what you want.  https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets

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• Hillary Latham
• Erstellt 9. Juli 2020 01:55
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3. Comparing metrics to previous period

Yes, another great alternative.  I have done something like this before to show the differences between weeks.  I haven't tried toggle between month and quarter.  If you get something working well,...

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• Hillary Latham
• Erstellt 30. Juni 2020 19:45
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3. Comparing metrics to previous period

Apologies - I see I misread your original post. I don't know of a why to do this date comparison dynamically off the same query.  Does sound like a cool feature to possibly share on the feedback ch...

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• Hillary Latham
• Erstellt 30. Juni 2020 16:43
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3. Comparing metrics to previous period

Hannah, you can tell individual components on your dashboard to ignore filters.  So when you add this query to a dashboard with a filter, in the query options, choose "Exclude filters" and exclude ...

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• Hillary Latham
• Erstellt 30. Juni 2020 13:43
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3. Scheduled Dashboard shows different values

I don't know of a plan from Zendesk for this type of functionality.  I can't find any Product Feedback posts along these lines either.  If you wanted to add a post, I'll give you an upvote, because...

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• Hillary Latham
• Erstellt 19. November 2019 17:50
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3. Scheduled Dashboard shows different values

Hey Zachary, I haven't found a way to set filters for dashboards that are emailed.  The dashboard emails the version without any filters (i.e. the defaults in your queries).  The only way I know of...

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• Hillary Latham
• Erstellt 18. November 2019 22:23
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3. Scheduled Dashboard shows different values

Hey Zachary, you don't have an opportunity to set any filters when you schedule a dashboard to be emailed.   The best option is to have a variable date range as the default in your queries so that ...

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• Hillary Latham
• Erstellt 18. November 2019 16:56
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