
Hillary Latham
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Hillary Latham hat einen Kommentar hinterlassen
Thanks Chandra! We have the issue with SLAs not triggering and now I know why!
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Hillary Latham hat einen Kommentar hinterlassen
yeah, I don't think you can create subgroups. But could you create groups A1, A2, B1, and B2?
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Hillary Latham hat einen Kommentar hinterlassen
I think a group would help you accomplish what you want. https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets
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Hillary Latham hat einen Kommentar hinterlassen
Yes, another great alternative. I have done something like this before to show the differences between weeks. I haven't tried toggle between month and quarter. If you get something working well,...
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Hillary Latham hat einen Kommentar hinterlassen
Apologies - I see I misread your original post. I don't know of a why to do this date comparison dynamically off the same query. Does sound like a cool feature to possibly share on the feedback ch...
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Hillary Latham hat einen Kommentar hinterlassen
Hannah, you can tell individual components on your dashboard to ignore filters. So when you add this query to a dashboard with a filter, in the query options, choose "Exclude filters" and exclude ...
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Hillary Latham hat einen Kommentar hinterlassen
I don't know of a plan from Zendesk for this type of functionality. I can't find any Product Feedback posts along these lines either. If you wanted to add a post, I'll give you an upvote, because...
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Hillary Latham hat einen Kommentar hinterlassen
Hey Zachary, I haven't found a way to set filters for dashboards that are emailed. The dashboard emails the version without any filters (i.e. the defaults in your queries). The only way I know of...
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Hillary Latham hat einen Kommentar hinterlassen
Hey Zachary, you don't have an opportunity to set any filters when you schedule a dashboard to be emailed. The best option is to have a variable date range as the default in your queries so that ...
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Hillary Latham hat einen Post erstellt
Sorting results by metrics in a table chart format
From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 I would like to sort on any table column by clicking on the header. I can do...