Hi everyone,

Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?

I have an example where the survey question was sent for 3 ticket to the same customer on the same day.

As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.

I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)

One.

Two.

Three.

Normally my automatisations are correct:

=> ask for survey

Notifaction recently sent:

Overview:

Can someone help me? Thanks!

Thomas