Andrew Schreiner
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Andrew Schreiner hat einen Kommentar hinterlassen
We just implemented this as well and have already had a complaint about it being hard to follow multiple open tickets with the same requester. Where are you at on the toggle mentioned above?
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Andrew Schreiner hat einen Kommentar hinterlassen
@..., I don't think that's possible. You could write a custom app to insert text into the body of the editor but that would be the only way I know of to get it in there at this time. Sounds like a ...
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Andrew Schreiner hat einen Kommentar hinterlassen
Hi Matthew, I think you could achieve this using an app. I don't believe there is anything baked in that you could use. More info on the ticket apps can be found here. https://developer.zendesk.c...
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Andrew Schreiner hat einen Post erstellt
Help Center Search By Ticket ID
When searching in the the help center for a ticket number, the search results do not include tickets. I came up with a quick way to redirect them on a search. It basically checks a failed search re...
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Andrew Schreiner hat einen Post erstellt
Adding Synonym Sets to Help Center search for Guide
I posted a question earlier this week on how to perform synonym searches in Guide. It was suggested that there wasn't anything currently that does this, so I decided to make my own to share. For u...
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Andrew Schreiner hat einen Kommentar hinterlassen
Yes that's correct about the draft status. I setup some filters on the drafts as well to monitor the sections I care about. Right now I'm the only publisher but likely this will change in the futur...
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Andrew Schreiner hat einen Post erstellt
Knowledge Publishing Workflow
For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems to work for us to achieve this though it would be a nice feature to have bui...
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Andrew Schreiner hat einen Kommentar hinterlassen
See above https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/115000445428
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Andrew Schreiner hat einen Kommentar hinterlassen
I have something that works for this. Create a new URL Target Add in the following for the URL (replace with your Zendesk instance name)https://zendeskinstancename/api/v2/tickets/{{ticket.id}}.js...