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Cassie Salgado

Beigetreten 12. Apr. 2023

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Letzte Aktivität 16. März 2024

Folge ich

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Community-Kommentar Q&A - Talk and text

Ok we do have that set up for French, but those agents only answer French calls. With this method, would a bilingual agent be able to see the type of caller (based on group?) and answer in the correct language?

Kommentar anzeigen · Gepostet 16. März 2024 · Cassie Salgado

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Community-Kommentar Q&A - Talk and text

We have bilingual phone agents. How would an agent know if they're receiving a call in English or Spanish?

Kommentar anzeigen · Gepostet 14. März 2024 · Cassie Salgado

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KommentarWeb Widget documentation

We have multiple examples where this occurs without the action of logging in or out. Some other action is randomly causing the ticket to be closed by merge. It's frustrating for agents and end users who lose the connection mid-conversation without any explanation. I've had a long back and forth with Zendesk support, which has not completely solved the problem, as we can't recreate the scenario. It's, as I said, random, leading me to believe it's buggy. Is there any way we can disable this? 

Kommentar anzeigen · Gepostet 03. Nov. 2023 · Cassie Salgado

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KommentarUsing legacy AI agent functionality

We'd like to dig more into the content of our top unresolved answers but I can't find a way to pull ticket ID in the flow builder data sets to do so. How would I go about this?

Kommentar anzeigen · Gepostet 12. Apr. 2023 · Cassie Salgado

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