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Leo Medalla

Beigetreten 16. Okt. 2021

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Letzte Aktivität 27. Dez. 2023

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KommentarConfiguring your Sell account

Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?

 

Kommentar anzeigen · Gepostet 31. Mai 2022 · Leo Medalla

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KommentarAccount settings of the ticketing system

I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

Kommentar anzeigen · Gepostet 26. Apr. 2022 · Leo Medalla

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Community-Kommentar Q&A - Help center and community

Thanks. I got it modified

Kommentar anzeigen · Gepostet 19. Apr. 2022 · Leo Medalla

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Post Q&A - Help center and community

Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.

Gepostet 19. Apr. 2022 · Leo Medalla

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KommentarThird party and social messaging channels

can we add Facebook, Instagram as well as Yelp. on our Footer?

Kommentar anzeigen · Gepostet 25. März 2022 · Leo Medalla

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KommentarTicket editor, assignee, and requestor

Any Updates on this?

Kommentar anzeigen · Gepostet 23. Nov. 2021 · Leo Medalla

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KommentarManaging Talk

Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?

example:

Press 1 Inquiry
Press 2 Sales
Press 3 Support

Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"

We would like it to be showing as.


Inquiry Call from
Sales Call from
Support Call from

Kommentar anzeigen · Gepostet 05. Okt. 2021 · Leo Medalla

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Post Q&A - Talk and text

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

Gepostet 30. Juni 2021 · Leo Medalla

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KommentarManaging Talk

We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format. 

Kommentar anzeigen · Gepostet 10. Juni 2021 · Leo Medalla

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Community-Kommentar Feedback - Voice (Talk)

100% agree. This should be a feature. 

Kommentar anzeigen · Gepostet 20. Mai 2021 · Leo Medalla

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