Rob Tihanyi

When a sandbox is created, is the information on what is copied across (along with the new IDs created for all objects copied) retained anywhere?

For example, if I have three Brands in my production environment, the process of creating a Sandbox will copy all three Brands but give them unique subdomains. Is this relationship stored anywhere for reference? As in "myprodbrand.zendesk.com" => "myprodbrand1234.zendesk.com"

And this would apply to any info copied but transformed to keep it unique, as per the considerations above.

It certainly would be extremely useful if it was! It would also mean that there would be a way for any existing sandbox integrations to be kept up to date - the records of the relationships would allow devs to build integrations that can be maintained even if the Sandbox is deleted and re-created (which is inevitable!).

Are any of these settings available via the Help Center API? I cant seem to find them in the Developer Docs, and I have searched both within the HC API section, as well as the full Support API (where other settings are documented).

I would expect these Settings to be available in the Help Center API set, or within the Brands section of the Support API - I can only find "has_help_center" and "help_center_state". I am looking for the settings listed in this help article.