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Moshe Gottlieb's Avatar

Moshe Gottlieb

Beigetreten 16. Okt. 2021

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Letzte Aktivität 16. Okt. 2021

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KommentarManaging your email

Thank you. I have reached out to Customer Support.

Kommentar anzeigen · Gepostet 04. Aug. 2021 · Moshe Gottlieb

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KommentarManaging your email

We integrate with a system called tawk.to where our users can leave messages or chat with our support team. All chat transcripts or offline messages are sent to zendesk to be created as tickets. As of the last few days these are all ending up as suspended tickets with the reason "Detected email as being from a system user". But these are not coming from emails like postmaster or the like. The from address is set as the user's email address who is sending the request.

We are losing tickets as a result! please advise

Kommentar anzeigen · Gepostet 02. Aug. 2021 · Moshe Gottlieb

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